1. Our relationship
You are an independent professional, not an employee or agent of Modarebek. You decide how to deliver your training within these rules. You are responsible for your own licences, freelance registration, insurance and taxes.
2. Verification
You must provide true identity details, certifications and experience. Modarebek reviews your certification documents and profile before your profile is listed and may review them again at any time; it does not independently verify your identity or experience. You must update or remove certifications that expire.
3. Packages and prices
You set your packages and prices. The price you set is the full price the trainee pays, including VAT where applicable. Before you publish a package, the package editor shows your net earnings for each type of sale.
4. Platform fee
Modarebek keeps a platform fee (commission) on each sale. Its rate depends on the type of sale: a new subscription, a renewal by the same trainee within 14 days, or an in-person or at-home session pack. VAT is charged on the platform fee.
The platform fee that applies to you and the VAT on it are shown to you in your trainer account (payout settings and package pricing) before each sale, and are part of this agreement as you accept it in the app. The rate in force when an order is created is recorded on that order and never changes afterwards. Modarebek may agree individual rates with you in writing; they are shown in your trainer account too.
5. Holds, payouts and refunds
- Your net earnings are held for 7 days after payment for remote follow-up subscriptions, and for 48 hours after each session (completed, no-show or late cancellation) for session packs. They then move to your available balance.
- You can request a payout of your available balance to your verified IBAN at any time once it reaches at least SAR 100. Modarebek reviews payout requests and transfers approved payouts to your bank account at the start of every Gregorian month, in the next monthly transfer batch; your account shows the next transfer date.
- When a complaint is opened, the related held earnings are frozen until it is resolved. Approved refunds are deducted from your earnings for that order, in proportion to your share.
6. Service standards
- Attend your booked sessions on time.
- Use the in-app check-in for in-person sessions.
- Reply to messages within a reasonable time.
- Keep your clients’ health information confidential and use it only to train them safely.
- Do not take payments from Modarebek clients outside the platform.
7. Your content
You keep ownership of your programs, exercises and media. You give Modarebek a non-exclusive licence to host, show and deliver them to your clients and to promote your profile.
8. Ratings and ranking
Your public rating is a weighted (Bayesian) average of your reviews. The leaderboard combines active trainees, retention and rating. You can reply to reviews but must not pressure trainees to change them.
9. Suspension and termination
Modarebek may suspend your listing for breach of this agreement, safety complaints, fraud or expired certifications. Earnings you have already earned are paid out once any open complaints are resolved.
10. Data protection
You must handle your clients’ personal data, especially their health information, in line with the Personal Data Protection Law and only for training them.
11. Governing law
This agreement is governed by the laws of the Kingdom of Saudi Arabia, and the competent courts of [to be confirmed] have jurisdiction. The Arabic version prevails over any translation.